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First Direct



Review overview for First Direct

Current ratings: 16 Average: RatingRatingRatingRatingRating (4.6) Recommendations: 100%
Staff courtesy RatingRatingRatingRatingRating (4.17) Promptness of service RatingRatingRatingRatingRating (4.17)
Efficiency of service RatingRatingRatingRatingRating (5) Competitiveness of charges/rates RatingRatingRatingRatingRating (4)
Online - Content/organization of site RatingRatingRatingRatingRating (4.17) Online - Reliability/speed of site RatingRatingRatingRatingRating (3.33)
Online - Ease of applying for products RatingRatingRatingRatingRating (3.33) Online - Investment tracking RatingRatingRatingRatingRating (4.17)
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16 Ratings for First Direct

Rating Review Helpfulness Date Member
RatingRatingRatingRatingRating
It is good to come first  Review
Review from freediveheaven, October 2007

Pros: Excellent personal service

Cons: Some of the terms changed recently

The competition for our banking business is not always as competitive as it should be, mainly because of customer inertia which results in many of us staying with the same bank. The main banks enjoy this as it helps them maintain market share. For many banks the current account is a loss leader, it provides little in the way of revenue provided the account holder remains in credit or within an agreed overdraft limit whilst the average cost for a bank to operate a current account is £70 per year. At least that was the figure used by the bank that I worked in for over 16 years. For most people it is seen as too much hassle to move their account or that there is little difference on...
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very helpful 18.10.2007
(18.10.2007)
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  Quickrating
Review from latonyaFe, January 2007

Pros: Execellent customer service 24/7, good interest rates and no/low charges

Cons: I can't think of any !  !

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Be the first to comment on this review! 24.01.2007
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Review from kermitGi, April 2007

Pros: they repond quickly,execellent customer services, always keeping you informed

Cons: none

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Be the first to comment on this review! 23.04.2007
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Review from mikeHa, June 2006

Pros: Best Internet Bank available

Cons: Site can be slow

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Be the first to comment on this review! 12.06.2006
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  Quickrating
Review from howardTe, February 2007

Pros: 24 Hours A Day, You Talk To A Human Voice, They Get Things Done

Cons: Payins By Post, No Branches, Failure Of Technology

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Be the first to comment on this review! 14.02.2007
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Review from dannySt, April 2006

Pros: Always a friendly voice on the phone

Cons: no face to a name

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Be the first to comment on this review! 17.04.2006
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Review from zenaSe, June 2007

Pros: Good Service, Easy to use website

Cons: None so far

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Be the first to comment on this review! 12.06.2007
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Review from katieSt, May 2006

Pros: Reliable, Friendly service, Ultra convenient

Cons: None that I can think of

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Be the first to comment on this review! 01.05.2006
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Review from caitlynAr, May 2007

Pros: Very easy to use, accessible and friendly efficient service

Cons: No actual branches and can give steep charges if you are not careful

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Be the first to comment on this review! 07.05.2007
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Review from micheleSt, February 2006

Pros: Instant human contact / proactive

Cons: None  -  in my experience

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Be the first to comment on this review! 27.02.2006
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